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Thank you for shopping at Planet Vine. We process all orders within 1-2 business days after payment confirmation. Once your order is shipped, you will receive a confirmation email with tracking information so you can monitor your parcel in real-time. We offer worldwide shipping. Depending on your location, orders may be fulfilled from warehouses in China, Europe, the United States, or other regions to ensure fast service. Delivery time may vary due to factors such as customs clearance, local postal delays, or weather conditions. Shipping is completely free for all orders. The cost of delivery is already included in the product price. You will not be charged any additional fees at checkout for standard shipping. Payment Methods We accept the following payment methods: Visa, Mastercard, and PayPal

14-day waiting period for the European Union. If the item is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without giving a reason.  To be eligible for a return, the product must be of good quality, in the same condition as when you received it, unworn or unused, with the labels still attached and in the original packaging. You will also need a receipt or proof of purchase. Damage and Problems Please check your order upon receipt and contact us immediately if the product is of inadequate quality, defective, damaged, or if you received the wrong product so that we can assess the problem and correct it. To initiate a return, you may contact us at planetvineua.store@gmail.com. Please note that returns must be sent to this address in a way that is convenient for you: Ukraine, Transcarpathian region, Iza, 54 Nezalezhnosti Street, zip code 90436. Recipient Omelian Terpyak  phone +380680112234 If your return is accepted, we will send you a return label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Exceptions/non-returnable items. Custom-made items (such as special orders or personalized items) are not eligible for returns or exchanges. Unfortunately, we cannot accept returns on discounted items or gift certificates. Refunds We will notify you as soon as we receive and inspect your return and let you know whether the return has been approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may also take some time for your bank or credit card company to process and send your refund. If more than 15 business days have passed since your refund was approved, please contact us at planetvineua.store@gmail.com. Shipping costs If the return is due to a product mismatch or inadequate quality, the store will cover the shipping costs. In case of exchange or return of goods of good quality without a valid reason, the buyer pays the shipping costs. You can always contact us with any questions regarding returns at planetvineua.store@gmail.com. Shipping & Payment Policy Thank you for shopping at Planet Vine. We process all orders within 2–7 business days after payment confirmation. Once your order is shipped, you will receive a confirmation email with tracking information so you can monitor your parcel in real-time. We offer worldwide shipping. Depending on your location, orders may be fulfilled from warehouses in China, Europe, the United States, or other regions to ensure fast service. Delivery time may vary due to factors such as customs clearance, local postal delays, or weather conditions. We use reliable international shipping providers with home delivery service: Yanwen – Delivery time: 14-21 days. Shipping cost: Free YunExpress – Delivery time: 14-21 days. Shipping cost: Free 4PX – Delivery time: 14-21 days. Shipping cost: Free EMS – Delivery time: 14-21 days. Shipping cost: Free USPS (for the United States) – Delivery time:14-21 days. Shipping cost: Free Shipping is completely free for all orders. The cost of delivery is already included in the product price. You will not be charged any additional fees at checkout for standard shipping. Payment Methods We accept the following payment methods: Visa, Mastercard, and PayPal