Product Overview
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Details & Care
xCare instructions to help preserve the quality and longevity of your product. Please follow the guidelines below to keep your item in its best condition.
- Material & Quality:
- Carefully crafted from high-quality materials for lasting durability.
- Cleaning Instructions:
- To keep your product looking its best, simply wipe clean with a soft, damp cloth.
- Important Note:
- Avoid exposure to excessive moisture, heat, or direct sunlight for extended periods.
- Storage:
- Store in a cool, dry place when not in use.
Shipping & Payment Policy
xOrder Processing
All orders are processed within 1-2 business days after payment confirmation. You'll receive a tracking email once shipped.
Shipping Locations
We ship worldwide. Orders may be fulfilled from warehouses in China, Europe, the United States, or other regions depending on your location.
Estimated Delivery
Delivery takes 6-11 business days depending on your country and local conditions such as customs or weather.
Shipping Cost
Free Standard Shipping is included for all orders. No extra fees will be charged at checkout.
Payment Methods
We accept secure payments via Visa, Mastercard, and PayPal.
Refund Policy
x14-Day Return Policy (EU Customers)
If the item is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a reason.
To be eligible for a return, the product must be in the same condition as received: unused, unworn, with tags attached and in original packaging. A receipt or proof of purchase is required.
Damaged or Incorrect Items
Please inspect your order upon receipt. If the item is defective, damaged, or incorrect — contact us immediately at planetvineua.store@gmail.com so we can resolve the issue.
How to Initiate a Return
Contact us at planetvineua.store@gmail.com before sending anything back.
Return address:
- Recipient: Omelian Terpyak
- Address: 54 Nezalezhnosti Street, Iza, Zakarpattia, Ukraine, 90436
- Phone: +380680112234
Once your return is accepted, we’ll send return instructions and a label. Unapproved returns will not be accepted.
Non-returnable Items
- Custom-made or personalized items
- Discounted items
- Gift cards
Refunds
You’ll be notified once your return is received and inspected. If approved, the refund will be issued to your original payment method within 10 business days.
If more than 15 business days have passed since approval, please contact us at planetvineua.store@gmail.com.
Return Shipping Costs
- If the return is due to a product issue (defect, wrong item), we cover the shipping cost.
- If returning an item in good condition for personal reasons, you pay the shipping cost.
Have Questions?
Contact us any time at planetvineua.store@gmail.com.
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